October 11, 2017 - When dealing with communicating in a crisis, the first concerns should be to respond quickly, accurately and consistently. Obviously, the best approach is to have a plan to work from before the crisis hits. This will shorten your response time and enable everyone to hit the ground running. It's also important to ensure that everyone knows what's going on and what to say or not say in any situation. Take a look at these articles to see if your plans for crisis response are everything they need to be.
Not sending complete and accurate information can hinder employee safety by creating confusion regarding exactly what is happening. (Item #1) Here are some lessons learned from real-world crisis response. (Item #2) This is what good communications after an incident looks like, looking at some real-world examples and emphasizing the importance of being transparent during a crisis. (Item #3)
Effective crisis response plans include these ten elements. (Item #4) There are some things to be learned from the way Equifax handled communication about its breach. (Item #5) What you say immediately after a crisis is important, so step in and make it known where your business stands during a crisis, even if it is just to acknowledge that a crisis has happened. (Item #6)
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