Wednesday, July 25, 2012
Communicate, communicate, communicate... it's one of the most important things to do in any crisis situation – with staff, with the public, with the media and with any other stakeholders. Communications is one area where a lot of organizations fail when they test their plans. This week's articles can help change that "fail" to a "pass."
It's been said that everyone's IQ drops in a crisis... here are some rules that can help minimize this problem. (Item #1) Here's an explanation of how your crisis communication plan can work to protect your organization. (Item #2) Branding experts give their best tips on how to handle public outrage resulting from a crisis. (Item #3)
There's no question that emotions run high in a crisis; here's how to handle yours and everyone else's. (Item #4) In today's 24-hour news cycle, you have to be prepared ahead of time to deal with a crisis. (Item #5) It's no overstatement to say that communicating risk to public audiences can seem like a tricky business. (Item #6)