Crisis Communication

Crisis communication is a hot topic right now, especially in the wake of the recent disappearance of the Malaysian airliner. The experts are talking about what was wrong with the airline’s crisis communication and how it could have been better. Today, we can almost guarantee that every organization will have to deal with some sort of crisis at some time. For that reason, we think reading this week’s articles could help you prepare for and deal with your eventual crisis.

Emergencies require nearly simultaneous communication activity in all priority response areas; the more promptly actions are taken in response, the more quickly recovery can occur and production of victims can cease. (Item #1) Technology has changed the way crisis communications are handled. (Item #2) The five C’s of crisis communications detail the five attributes that executives and spokespersons must convey during their press conferences and interviews. (Item #3)

Who should speak for your organization in a crisis? (Item #4) Here are nine things to keep in mind while developing your crisis communications plan. (Item #5) The author thought it might be useful to put together a playbook that every leader should have ready for when it hits the fan. (Item #6)