January 10, 2018 - There are so many terms that are used (and misused) for crisis management... among them disaster recovery, incident management, and business continuity. They are all unique, yet all interrelated. These articles attempt to clarify exactly what crisis management is as compared to the other terms and to provide some guidance on preparing your organization for managing a crisis.
Let's set the record straight once and for all as to what crisis management is versus disaster recovery versus business continuity. (Item #1) This guide will help you to identify potential risks, make preparations for emergencies and test how your business is likely to cope with a disaster. (Item #2) Making sure our organizations understand the differences between an Incident and a Crisis, and who is responsible for managing our response to them, is critical to meeting the goals of every Business Continuity Management program. (Item #3)
Here are seven critical steps to crisis management that every company should have in place regardless of its size. (Item #4) If you don't want to end up on a list of worst PR nightmares or risk losing business over a crisis that can easily be averted, here are 13 golden rules of PR crisis management any company should stick to. (Item #5) Here are 10 steps that can help you prepare for social media crisis management. (Item #6)
For the full issue, click here.